Inhability to boot and/or configure instances

Incident Report for Engine Yard

Resolved

On July 3, 2019 at 17:12:45 GMT, our monitoring system alerted that a core component of the platform was not responding. This component is responsible of providing information on stack versions and access to Chef recipes used to configure instances.
At 17:20:05 GMT it was identified that the application running this component couldn't connect to the database.
At 17:21:15 GMT it was detected that the db instance had restarted itself and was entering recovery mode.
At 17:30:54 GMT the component resumed services.
At 17:54:33 GMT, after both automatic and manual testing reported no failures, the issue was deemed as solved.

Posted Jul 03, 2019 - 18:19 UTC

This incident affected: Engine Yard Cloud.