Access to backups using the UI not available

Incident Report for Engine Yard

Resolved

The backup-access issue using the UI has been successfully resolved
Posted May 16, 2025 - 11:02 UTC

Monitoring

Our infrastructure team has implemented a fix. We continue to monitor the situation closely and will provide further updates as soon as possible. Thank you for your patience.
Posted May 15, 2025 - 11:42 UTC

Identified

We have been notified that certain UI functionalities, such as accessing backups, are currently degraded. We have identified the root of this issue and are working to have it addressed.

In the meantime, please reference this article to download your backups through a different method:
https://support.engineyard.com/article/45200-view-and-download-database-backups
Posted May 14, 2025 - 14:32 UTC
This incident affected: Engine Yard Cloud.
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