Ticketing system
Incident Report for Engine Yard
Resolved
The issue with the ticketing system is now resolved.
Posted Feb 02, 2015 - 14:45 UTC
Identified
Our ticketing system provider has identified the cause of the outage and is implementing a fix. Currently, performance has returned to normal, but we will hold of marking this "resolved" until they report as such.
Posted Feb 02, 2015 - 14:13 UTC
Update
Our ticketing system provider continues to investigate this incident. Updates can be found on their status page: https://www.zendesk.com/support/system-status
Posted Feb 02, 2015 - 13:42 UTC
Investigating
We are currently experiencing uptime issues with our ticketing system. We are working with our provider to identify and fix this issue so that service is restored. If you need any assistance, please call Engine Yard Support: USA & Canada: +1-866-518-9275; International: +1-415-624-8380. We can also be found in IRC, using freenode.net, with Engine Yard Support residing in channel #engineyard.
Posted Feb 02, 2015 - 12:54 UTC