Inhability to boot and/or configure instances

Incident Report for Engine Yard

Resolved

On August 15, 2019 at 20:45:43 GMT, our monitoring system alerted that a core component of the platform was not responding. This component is responsible of providing information on stack versions and access to Chef recipes used to configure instances.
At 20:55:49 GMT our Support Team begun investigating the issue.
At 21:00:01 GMT it was identified that the application running this component couldn't connect to the database.
At 21:01:47 GMT it was detected that the db instance had restarted itself and was entering recovery mode.
At 21:02:48 GMT the component resumed services.
At 21:14:42 GMT, after both automatic and manual testing reported no failures, the issue was deemed as solved.

Posted Aug 15, 2019 - 21:31 UTC